Domino’s Pizza, Mysuru — QSR & Delivery Management System

Project Overview

Domino’s Mysuru required a comprehensive POS and delivery management system that could unify dine-in, takeaway, and online delivery operations under one digital platform.

Client Challenge

The franchise used separate systems for dine-in and delivery billing, causing delays in order tracking and manual data entry for deliveries. The lack of CRM integration limited visibility on repeat customers and performance analytics.

Our Solution

OneSphere deployed a multi-function POS system integrated with a delivery tracking module, CRM, and kitchen order dashboard. The setup connected dine-in counters, online orders, and delivery fleets in a single ecosystem.

Implementation

We installed three POS terminals with receipt printers, customer displays, and kitchen printer connectivity. The CRM module was configured to record order history and customer details automatically, while the delivery dashboard displayed live order statuses.

Results & Impact

  • Unified dine-in and delivery billing in one dashboard

  • Real-time order tracking and delivery status updates

  • Enhanced customer loyalty through CRM insights

  • 40% improvement in order management efficiency

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