PRIVACY POLICY

Last Updated: [Oct, 2025]
Website: www.onesphere.co.in
Company: OneSphere Enterprises (India)

OneSphere Enterprises (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of the personal information of our customers, partners, vendors, and website visitors. This Privacy Policy explains how we collect, process, use, store, share, and protect your information when you access our website, purchase point-of-sale (POS) products, engage with our installation or maintenance services, or interact with us through any offline or online channel.

Your trust is important to us, and we take all reasonable steps to safeguard your rights. By using our website, products, or services, you acknowledge and agree to the terms of this Privacy Policy.

If you do not agree with any part of this Privacy Policy, please discontinue using our website or services immediately.

1. ABOUT ONESPHERE ENTERPRISES

OneSphere Enterprises is an India-based company committed to providing comprehensive Point-of-Sale (POS) solutions, including POS terminals, printers, scanners, cash drawers, POS accessories, cloud POS services, installation, networking configuration, technical support, repairs, and maintenance. Our website, www.onesphere.co.in, serves as an informational and communication platform, allowing users to explore our solutions, contact us, request quotations, create service requests, submit feedback, or connect with our sales and support teams.

This Privacy Policy applies to all information collected through:

  • Our website

  • Contact forms

  • Customer service interactions

  • Purchase & service records

  • Online chat or WhatsApp communication

  • Email communication

  • Marketing & promotional channels

  • Networking & service visits

  • Third-party integrations, where applicable

2. INFORMATION WE COLLECT

We may collect information that can directly or indirectly identify you (“Personal Data”) as well as non-identifiable data used for analytics or enhancements (“Usage Data”). The information we collect depends on how you interact with us — online, offline, or through our support systems.

Information collected includes, but is not limited to:

2.1 Personal Identification Information

  • Full Name

  • Business Name / Store Name

  • Email Address

  • Phone Number / WhatsApp Number

  • Physical Address / Installation Location

  • Billing or Shipping Address

  • Government ID (in specific service cases)

  • Business GST Number (if applicable)

2.2 Business & Operational Information

  • Nature of business (Retail/Restaurant/QSR/Hotel/Pharmacy/etc.)

  • Number of outlets / branches

  • POS model preferences

  • Service history

  • Support logs and call data

2.3 Financial Information

We do not store or collect credit/debit card numbers, UPI PINs, or banking passwords.
Payments may be processed by third-party providers. We may receive:

  • Transaction ID or confirmation data

  • Billing & invoice information

2.4 Technical Information

When you access our website or support channels, we may collect:

  • IP Address

  • Browser type & version

  • Device information

  • Operating system

  • Cookies & tracking pixels

  • Time and duration of visits

  • Pages viewed

  • Referral sources

  • Error logs

2.5 Communication Records

  • Emails, WhatsApp/SMS messages

  • Phone call logs (but not recorded audio unless legally required)

  • Customer service chat transcripts

  • Feedback & reviews

2.6 Service-Related Information

  • Installation location and asset tagging

  • POS hardware serial numbers

  • Warranty information

  • Repair logs

  • Maintenance requests

  • User training history

2.7 Third-Party Data

We may receive data from:

  • Cloud POS platforms (with authorization)

  • Payment providers

  • Delivery partners

  • CRM or marketing platforms

  • Industry affiliates

We collect only relevant information necessary for legitimate business purposes aligned with this Privacy Policy.

3. HOW WE COLLECT YOUR DATA

You may provide information directly, or it may be recorded automatically.

3.1 Information You Provide Directly

  • Contacting us through forms

  • Requesting demo or quotation

  • Ordering products or services

  • Submitting repair requests

  • Scheduling installation

  • Registering for support

  • Providing feedback

  • Communicating via email or WhatsApp

3.2 Automatic Collection

Information is captured through:

  • Website analytics tools (Google Analytics, etc.)

  • Cookies & tracking pixels

  • Device/browser identifiers

  • Server logs

3.3 Through Third Parties

  • Payment providers

  • Cloud POS software vendors

  • Delivery & logistics partners

  • Channel partners or resellers

4. PURPOSES OF DATA COLLECTION

We process your information only for legitimate and lawful purposes including (but not limited to):

4.1 Provide Services

  • Process product & service inquiries

  • Install POS devices

  • Deliver hardware & accessories

  • Configure software & network

  • Provide repairs & maintenance

  • Respond to technical issues

4.2 Customer Support

  • Identify support requests

  • Track service history

  • Provide remote/onsite troubleshooting

  • Coordinate replacement, repair, inspection

4.3 Communication

  • Appointment updates

  • Order status

  • Support responses

  • Account verification

  • Important notifications

4.4 Business Operations

  • Internal auditing & reporting

  • Verifying service warranty claims

  • Asset tagging and record management

  • Preventing data loss or fraud

4.5 Improvements & Marketing

  • Product development

  • Customer satisfaction analysis

  • Emails/SMS/WhatsApp marketing (with consent)

  • Newsletters & campaign announcements

  • Market analytics

4.6 Legal Compliance

  • GST compliance

  • Dispute resolution

  • Fraud monitoring

  • Fulfilling law enforcement requests

We do NOT sell your Personal Data to any third party.

5. LEGAL BASIS FOR PROCESSING YOUR INFORMATION

We process your information based on one or more of the following lawful grounds:

5.1 Consent

When you voluntarily submit your information through our forms, WhatsApp, email, phone, or in-person engagement, you grant us permission to use your data for the purposes stated in this Privacy Policy.

You may withdraw consent at any time, subject to reasonable notice. However, withdrawal may impact our ability to provide products or services.

5.2 Contractual Necessity

We may process your personal data to fulfill a contract — for example, device installation, maintenance, recurring service, invoicing, or warranty claims.

5.3 Legitimate Business Interest

We may process your data to:

  • Improve service quality

  • Enhance user experience

  • Conduct analytics

  • Maintain operational efficiency

  • Prevent fraud or misuse

  • Provide security

5.4 Legal Obligations

We may process and retain information to:

  • Comply with Indian law

  • GST & financial regulations

  • Investigate legal claims

  • Assist law enforcement

6. HOW WE USE YOUR INFORMATION

We use your information only for purposes that are lawful, relevant, and required to offer an optimal customer experience.

6.1 Service Fulfillment

  • Process orders & installations

  • Provide demonstrations

  • Offer POS configuration

  • Deliver & track shipments

  • Carry out support activities

  • Maintain service logs

6.2 Communication & Notifications

We may contact you via:

  • Phone calls

  • WhatsApp messages

  • SMS alerts

  • Email communication

  • Support tickets

Notifications may include:

  • Appointment reminders

  • Service updates

  • Quotations & invoices

  • Follow-ups

  • Feedback requests

6.3 Marketing & Promotions

With your consent, we may:

  • Send promotional offers

  • Share product updates

  • Deliver newsletters

  • Announce new services

You can opt out anytime.

6.4 Internal Analysis

We may analyze your interactions to:

  • Improve service delivery

  • Strengthen sales processes

  • Understand market trends

  • Enhance website performance

6.5 Customer Relationship Management

To manage your account efficiently:

  • Store service history

  • Track device assets

  • Monitor contract periods

6.6 Legal & Compliance

We may process data to:

  • Detect fraudulent activities

  • Fulfill statutory obligations

  • Maintain verified records

7. SHARING AND DISCLOSURE

We do not sell your data to third parties.
However, we may share information with trusted partners under strict confidentiality.

7.1 Service Partners

We may share data with:

  • Cloud POS software providers

  • Payment partners

  • Delivery/logistics providers

  • Maintenance technicians

  • Channel partners

These entities access data only to fulfill service requirements.

7.2 Internal Departments

Data may be shared internally across:

  • Sales

  • Technical Support

  • Accounting

  • Management

Only authorized personnel can access sensitive information.

7.3 Legal & Regulatory

Data may be shared if required by:

  • Government authorities

  • Judiciary orders

  • Tax authorities

  • Law enforcement agencies

7.4 Business Transfers

If OneSphere Enterprises undergoes:

  • Restructuring

  • Merger

  • Acquisition

  • Asset transfer

Your data may be transferred to the new entity under similar privacy commitments.

8. TRANSFER OF DATA ACROSS REGIONS

We are primarily based in India; however, our cloud service providers may host data outside India.
When data is transferred internationally, we ensure it is protected through:

  • Data encryption

  • Contractual safeguards

  • Compliance measures

If you access our website or services outside India, your information may be processed under Indian regulations.

9. DATA RETENTION

We retain data only for the duration necessary to fulfill business and legal obligations.

Retention periods depend on:

  • Nature of data

  • Service requirements

  • Legal mandates

  • Dispute resolution needs

Examples:

  • Service logs → up to 5–7 years

  • Financial records (GST/invoices) → as required under Indian law

  • Basic customer info → retained unless deletion requested

After expiry of business/legal purpose, your data will be:

  • Deleted, or

  • Anonymized

If deletion is not possible for technical or legal reasons, we will securely store your data and restrict access.

10. DATA PROTECTION & SECURITY

We implement strong security measures to safeguard your data:

10.1 Technical Safeguards

  • Encryption of sensitive data

  • Secure data storage

  • Firewall protection

  • Server monitoring

  • HTTPS protocols

  • Access control systems

10.2 Administrative Safeguards

  • Role-based access

  • Staff confidentiality agreements

  • Regular security evaluations

  • Limited data retention

10.3 Organizational Safeguards

  • Employee awareness programs

  • Process governance

  • Backup systems

Although no system is 100% secure, we follow industry standards to protect your information.

If a data breach occurs:

  • We will investigate promptly

  • Notify affected users where required

  • Take measures to prevent recurrence

11. COOKIES & TRACKING TECHNOLOGIES

Like many websites, www.onesphere.co.in uses cookies, tracking pixels, and similar technologies to enhance user experience, analyze website performance, and support marketing efforts.

11.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the website remember your preferences and activity for future visits.

11.2 Types of Cookies We Use

  • Essential Cookies: Required for core functionality such as navigation

  • Performance Cookies: Help us measure and improve website traffic

  • Functional Cookies: Store preferences like region or language

  • Analytics Cookies: Track user interaction for website optimization

  • Marketing Cookies: Support advertising, retargeting, and personalization

11.3 Cookie Usage

Cookies help us:

  • Recognize repeat visitors

  • Customize user experience

  • Track browsing behavior

  • Improve website performance

  • Measure sales channel effectiveness

11.4 Managing Cookies

You may:

  • Accept or reject non-essential cookies

  • Modify browser cookie settings

  • Delete previously stored cookies

Blocking cookies may affect website functionality.

12. THIRD-PARTY SERVICES & LINKS

Our website may contain links to:

  • Cloud POS platforms

  • Payment processors

  • Partner websites

  • Social media platforms (LinkedIn, Facebook, Instagram)

These third parties operate independently and have their own privacy policies. We are not liable for their practices. We encourage reviewing their policies before engaging with their services.

Third-party services may process your data in accordance with their governing terms.
Examples include:

  • Google Analytics

  • WhatsApp Business

  • Online payment gateways

We integrate only with trusted service providers, but cannot guarantee their compliance.

13. CHILDREN’S PRIVACY

Our services are intended for individuals above 18 years.
We do not knowingly collect personal information from minors.

If we learn that we have collected data from a child under 18 without proper consent, we will:

  • Delete the information immediately

  • Take steps to ensure compliance

Parents/guardians may contact us to request deletion.

14. YOUR RIGHTS

Under applicable laws, including Indian privacy standards, you are entitled to exercise certain rights regarding your personal data.

14.1 Right to Access

You may request a copy of the data we hold about you.

14.2 Right to Correction

You may request correction of inaccurate or incomplete information.

14.3 Right to Data Portability

You may request export of your data in a standard format where applicable.

14.4 Right to Restrict Processing

You may request limited use of your data in certain situations.

14.5 Right to Object

You may object to:

  • Direct marketing

  • Automated processing

14.6 Right to Withdraw Consent

Where processing is based on consent, you may withdraw it at any time.

14.7 Right to Deletion

You may request deletion of your personal data, subject to:

  • Record-keeping laws

  • GST compliance

  • Fraud prevention measures

We will process such requests promptly and in accordance with governing laws.

To request any of the above, contact:
📩 Email: support@onesphere.co.in

Identity verification may be required.

15. MARKETING COMMUNICATIONS

With your consent, we may send you:

  • POS product updates

  • Service promotions

  • Industry news

  • Event invitations

Channels may include:

  • Email

  • WhatsApp

  • SMS

  • Calls

Opt-Out Options

You may opt out by:

  • Unsubscribe links (email)

  • Messaging us (WhatsApp/SMS)

  • Email request

Opt-out applies to marketing, not essential service communications (billing, support, etc.).

16. SOCIAL MEDIA INTERACTIONS

Our website and communications may integrate with platforms like:

  • WhatsApp

  • Facebook

  • Instagram

  • LinkedIn

  • YouTube

If you engage with us on these platforms:

  • We may access publicly shared data

  • The platform may store your interaction history

Each platform has its own privacy terms.
We are not responsible for third-party social media data handling beyond our control.

17. USER-GENERATED CONTENT

If you voluntarily submit:

  • Reviews

  • Testimonials

  • Feedback

  • Public comments

You grant OneSphere Enterprises permission to:

  • Store

  • Display

  • Reproduce

  • Publish

  • Edit (for clarity)

Such content may be published publicly on the website, social media, or marketing materials, unless you explicitly request anonymity.

We reserve the right to remove inappropriate/false content.

18. CALL RECORDING & SUPPORT LOGS

For quality improvement and dispute resolution:

  • Calls may be logged

  • Support interactions may be recorded via chat or ticket systems

  • Issue notes may be stored

We do not record calls without notice unless required by law.
Any collected logs are stored securely and used only for internal evaluations, customer satisfaction, and legal compliance.

19. PAYMENT INFORMATION & SECURITY

We do not store sensitive payment data like:

  • Card numbers

  • PINs

  • CVV

  • Net-banking passwords

  • UPI PINs

Payments made are processed via third-party secure payment gateways. We may receive:

  • Transaction reference

  • Payment confirmation

  • Billing details

We rely on PCI-DSS–compliant platforms to ensure secure transaction processing.

20. DATA STORAGE & RETENTION PRACTICES

We retain personal and business-related data only as long as necessary to fulfill:

  • Service requirements

  • Legal or regulatory obligations

  • Warranty claims

  • Accounting & GST compliance

  • Dispute resolution

  • Fraud prevention

After the required period, data is:

  • Deleted securely, or

  • Anonymized and retained only for analytics

Retention timelines may vary depending on:

  • Nature of service

  • Volume of data

  • Contractual agreements

  • Applicable law

If you request deletion, we will comply unless retention is legally required.

21. DATA ANONYMIZATION

After certain periods, personal identifiers (name, phone, GST, etc.) may be removed, and only aggregate data retained. This transformed data is used solely for:

  • Service improvement

  • Analysis

  • Reporting

  • Forecasting trends

Anonymized data cannot be used to identify any person or business.

22. SECURITY INCIDENTS & BREACH RESPONSE

Although we employ industry-standard safeguards, no system is entirely immune to breaches. If an unauthorized access or data breach occurs:

We will:

  1. Investigate promptly

  2. Contain and resolve the breach

  3. Notify affected users when required

  4. Improve protections to prevent recurrence

Notification will include:

  • Nature of the breach

  • Type of information affected

  • Recommended user actions

We may also notify governing authorities depending on severity and legal requirements.

23. INTERNATIONAL USERS

Our digital platforms may be accessed internationally.
If you are located outside India:

  • Indian laws govern data handling

  • Data may be processed or stored in India or abroad

  • Using our website or services constitutes consent to cross-border data transfer

Privacy rights may differ by region; however, we ensure appropriate safeguards where required.

24. CCTV & PHYSICAL SECURITY (FOR ONSITE SERVICE)

For security reasons, client premises may use CCTV.
Footage belongs to the client and is governed by their internal policies.

Our technicians visiting your premises:

  • Do not record video or audio

  • May log images of installation assets (POS machines, serial numbers, etc.)

  • Will document relevant information required for service fulfillment

Such data is treated as confidential.

25. REPAIR & MAINTENANCE INFORMATION

When handling repairs:

  • Devices may be inspected

  • Serial numbers and component details may be recorded

  • Logs of defects and repair actions are maintained

  • Customer data stored on devices should be backed up by the customer before sending for repair (we are not responsible for data loss)

We may store repair logs for:

  • Warranty validation

  • Service history

  • Quality assurance

26. WARRANTY & SERVICE RECORDS

We maintain historical records of:

  • Purchased equipment

  • Warranty status

  • Serial numbers

  • Service requests

  • Technician notes

These records help:

  • Verify warranty claims

  • Provide faster support

  • Facilitate smooth future interactions

Information may be retained even after contract end for legal or internal integrity requirements.

27. ACCESS MANAGEMENT & EMPLOYEE TRAINING

Only authorized employees or technicians may access personal information.
We maintain:

  • Role-based access

  • Security training

  • Confidentiality obligations

  • Internal review mechanisms

Employees are trained regularly to ensure data protection awareness, safe handling, and compliance with privacy controls.

Violation of internal privacy standards can result in:

  • Access removal

  • Disciplinary action

  • Legal consequences (if applicable)

28. THIRD-PARTY INTEGRATIONS & CLOUD POS PARTNERS

We may integrate with third-party software services such as:

  • Cloud POS providers (e.g., billing or ERP)

  • Payment gateways

  • SMS/email systems

  • CRM platforms

These platforms may process or store relevant data, strictly for service continuity.

When you authorize integrations:

  • You acknowledge their separate policies

  • We are not responsible for misuse outside our control

We choose partners with industry-standard data protection practices, but we encourage users to review their individual policies.

29. NETWORKING & INFRASTRUCTURE SERVICES

In some services, we assist clients with:

  • Network setup

  • Wi-Fi configuration

  • LAN cabling

  • Router installation

  • System configuration

During these operations, we may document:

  • Device model/serial numbers

  • Network topology

  • Asset location

  • Business contacts

We do not store:

  • Wi-Fi passwords (unless requested for support)

  • Router panel credentials (unless approved)

If temporarily stored for service, such data is:

  • Restricted to authorized support staff

  • Deleted after purpose is completed

30. USE OF WHATSAPP / SMS / TELEPHONY

We may use WhatsApp/SMS/Call services for:

  • Service updates

  • Appointment confirmation

  • Technical assistance

  • Order delivery timelines

  • Support ticket resolution

  • Billing notifications

By contacting us via WhatsApp, you consent to:

  • Receive transactional & service communications

  • Our storing of chat transcripts for service records

You may request to discontinue marketing communication at any time.

31. EMAIL & NEWSLETTER COMMUNICATION

We may contact you through email for:

  • Quotations & billing

  • Invoices & financial records

  • Service updates

  • Technical support

  • Marketing promotions

  • Newsletters

You may opt out of promotional messages at any time by:

  • Unsubscribing through links

  • Emailing us directly

  • Requesting removal via WhatsApp

Service-related or transactional emails cannot be opted out while services remain active.

We take reasonable steps to secure email communication but cannot guarantee complete security due to the nature of the Internet.

32. FEEDBACK, SURVEYS & TESTIMONIALS

We may request feedback or survey responses to:

  • Improve performance

  • Enhance customer satisfaction

  • Evaluate technician interactions

  • Upgrade product offerings

You may voluntarily choose to submit testimonials.
With your permission, we may publish:

  • Feedback quotes

  • Business names

  • Photographs or logos (if shared voluntarily)

You may request removal or anonymization of testimonials anytime.

33. EVENT & TRAINING DATA

If you participate in:

  • Training sessions

  • Webinars

  • Workshops

  • Demonstrations

  • On-site training

We may collect:

  • Name, business name

  • Attendance records

  • Feedback responses

These details may be used to:

  • Issue certificates

  • Improve training

  • Recommend solutions tailored to your needs

Participation is voluntary.

34. DEVICE & BROWSER ANALYTICS

Our website may use analytics platforms (e.g., Google Analytics) to capture:

  • Page visits

  • Session duration

  • Click behavior

  • Approximate geographic location

  • Device/browser type

This anonymous data helps:

  • Optimize performance

  • Improve website structure

  • Tailor user experience

  • Measure marketing ROI

Such information does not personally identify you unless linked voluntarily.

35. DATA SHARED DURING SUPPORT

During remote/onsite support:

  • Device screens may be viewed

  • Temporary access may be granted

  • System logs may be captured

Technicians will:

  • Handle data confidentially

  • Access only necessary information

  • Not copy or misuse any data

We recommend customers back up business data before service.

36. INFORMATION COLLECTED FROM INSTALLATION SITES

During installation or maintenance, technicians may collect:

  • Hardware serial numbers

  • Equipment placement details

  • Business contact information

  • Service dates & logs

Photos of hardware or installation areas may be taken for:

  • Record keeping

  • Warranty claims

  • Support escalation

  • Quality audit

No personal or sensitive business data is intentionally captured unless required for diagnostics.

37. LIABILITY LIMITATIONS

While we implement security safeguards and data protection measures, OneSphere Enterprises:

  • Cannot guarantee uninterrupted website or service access

  • Is not responsible for third-party platform misuse

  • Is not liable for data loss resulting from user negligence, malware, improper usage, force-majeure events, hardware failure, or third-party security breaches beyond our control

By using our services, you agree to waive claims against OneSphere Enterprises for indirect or consequential damages arising from data loss or service downtime.

38. CUSTOMER RESPONSIBILITIES

To maintain a secure environment, customers must:

  • Provide accurate information

  • Update data when necessary

  • Keep login credentials confidential

  • Use secure networks

  • Enable and enforce safe usage policies

  • Notify us of suspicious activity

Customers are responsible for:

  • Protecting credentials to third-party platforms

  • Data on POS devices that we do not manage

  • Unauthorized access caused by negligence

We recommend maintaining regular backups of critical business data.

39. BUSINESS CLIENT DATA (B2B)

If you are a business customer, you may share:

  • Employee information

  • Outlet details

  • Device assignments

  • User authorizations

We process such data solely to:

  • Provide services

  • Support deployments

  • Maintain records

We do not contact employees for marketing unless consent is given.

40. WEBSITE USER ACCOUNTS

Some portions of our website may offer account creation to:

  • Track orders

  • View service history

  • Manage profile details

You are responsible for:

  • Maintaining password confidentiality

  • Preventing unauthorized access

Suspicious account activity should be reported immediately.

We may suspend or terminate accounts for:

  • Misuse

  • Fraud

  • Violation of policy

  • Security threats

41. HANDLING OF SENSITIVE PERSONAL DATA

We do not intentionally collect sensitive data such as:

  • Financial passwords

  • Bank logins

  • Biometric identifiers

  • Health information

  • Religious/political beliefs

If such data is accidentally shared, you should notify us for deletion.

42. DATA DELETION REQUESTS

You may request that we delete:

  • Contact information

  • Service history

  • Communication logs

Exceptions apply if:

  • Required for taxation

  • Part of legal obligation

  • Necessary for dispute resolution

  • Under active service contract

Deletion requests will be processed within a reasonable timeframe.

43. ACCOUNT TERMINATION

Upon terminating a service relationship:

  • We may retain necessary business records for legal compliance

  • Non-essential data may be deleted or anonymized

If customer requests full deletion (within legal limits), we will:

  • Remove personal identifiers

  • Retain only required anonymized operational data

44. SPECIAL CIRCUMSTANCES FOR DISCLOSURE

We may disclose data without consent:

  • To protect legal rights

  • To prevent fraud

  • To address security threats

  • Under court orders

  • For law enforcement cooperation

  • To safeguard public interest

  • For contractual compliance

Such disclosures are made strictly within legal frameworks.

45. PRIVACY BY DESIGN

We follow privacy-by-design principles:

  • Collect only necessary data

  • Limit retention

  • Restrict access

  • Enforce encryption

  • Promote transparency

Our systems and processes are periodically reviewed to improve data protection standards.

46. CHANGES TO THIS PRIVACY POLICY

We may update or amend this Privacy Policy periodically to reflect:

  • Changes in our services

  • Legal or regulatory updates

  • Improvements in data protection

  • Business expansions

  • Technology upgrades

All revisions will be posted on this page with an updated “Last Updated” date.
Significant changes may also be communicated via:

  • Email

  • Website notice

  • WhatsApp / SMS

Continued use of the website or services after changes implies acceptance of the updated terms.

We encourage users to review the Privacy Policy periodically.

47. DISPUTE RESOLUTION & JURISDICTION

In case of disputes related to data processing or privacy concerns, we encourage users to first contact us directly for resolution.

If unresolved, disputes will be:

  • Governed by Indian law

  • Subject to jurisdiction of Bengaluru, Karnataka, India

Alternative dispute resolution (ADR) methods such as mediation may be considered before legal action.

48. GOVERNING LAW

This Privacy Policy is governed by and interpreted in accordance with:

  • The laws of India

  • Applicable state-level regulations

Any conflicts or claims will be subject to Indian jurisdiction.

49. NO WARRANTY

While we strive to maintain the accuracy and security of all data, OneSphere Enterprises does not guarantee:

  • Continuous error-free operation

  • Absence of technical disruption

  • Uninterrupted platform access

Use of our website and services is at your own discretion.

We disclaim liability arising from:

  • Network issues

  • Third-party service failures

  • Force majeure events

  • Unauthorized access due to user negligence

50. THIRD-PARTY DISCLAIMER

Our website may feature:

  • Product listings

  • Partner services

  • External links

  • Reference documents

Such content is provided for convenience.
We do not:

  • Endorse external sites

  • Control third-party privacy behavior

  • Guarantee third-party accuracy

Once you leave our website, their privacy terms apply.

51. RECORD MANAGEMENT

We maintain structured records for:

  • Purchases

  • Installations

  • Technical visits

  • Repair tickets

  • Warranty logs

  • Communication archives

Records are retained only as required and securely disposed afterward.

52. COMPLIANCE WITH LOCAL LAWS

We comply with reasonable guidelines under:

  • The Information Technology Act, 2000

  • Applicable rules on data security

  • GST laws

  • Business trade regulations

As India develops dedicated personal data laws, such as the Digital Personal Data Protection (DPDP) Act, 2023, we will modify our practices accordingly.

53. STORAGE METHODS

Information may be stored using:

  • Encrypted cloud solutions

  • Secure databases

  • Encrypted portable backups (limited use)

  • Verified long-term storage servers

We ensure:

  • Periodic backup schedules

  • Disaster recovery strategies

  • Controlled access

Sensitive data is always minimized.

54. BUSINESS TRANSFER OF DATA

In the event of:

  • Business restructuring

  • Acquisition or merger

  • Asset transfer

Customer information may be transferred to a successor entity as part of business continuity.

Such data will still be protected under the existing or stricter privacy principles.

55. DE-IDENTIFICATION FOR RESEARCH & IMPROVEMENT

We may analyze platform usage and service data to:

  • Improve products

  • Enhance support process efficiency

  • Study workflow patterns

When doing so:

  • Personal identifiers are removed

  • Data is aggregated

This ensures privacy while allowing continuous improvement.

56. ACCEPTABLE USE

By using our website or services, you agree to:

  • Provide accurate information

  • Not misuse access privileges

  • Not engage in fraudulent/cyber-harmful activity

  • Respect others’ privacy and data

We may restrict service access for:

  • Policy violations

  • Security threats

  • Malicious intent

57. AUTOMATED DECISION-MAKING

We may use automated systems for:

  • Service prioritization

  • CRM workflows

  • Communication management

These decisions do not have legal or harmful impact.
They are limited to convenience and personalization.

No automated system:

  • Denies service eligibility

  • Alters contractual rights

58. DATA BACKUP & DISASTER RECOVERY

We implement:

  • Routine backups

  • Multiple data storage zones

  • Rapid restoration plan

In rare cases of service disruption:

  • Backup servers enable quick restoration

  • Data loss is minimized

However, restoration timelines may vary based on the nature of incident.

59. CONTACT DETAILS

For questions, concerns, or requests related to privacy or data handling, you may contact us at:

📩 Email: sales@onesphere.co.in
📞 Phone: +919613912346
🌐 Website: www.onesphere.co.in
📍 Address: #656, Opposite to Ramaling Temple, Kumbar Galli, Rabkavi – 587314

We aim to respond to all requests within a reasonable timeframe.

60. GRIEVANCE REDRESSAL

Under Indian guidelines, grievances regarding personal data must be addressed by the designated officer.

You may contact:

📌 Grievance Officer
Name: Sales Support
Email: sales@onesphere.co.in
Address: #656, Opposite to Ramaling Temple, Kumbar Galli, Rabkavi – 587314

The officer will:

  • Review complaints

  • Investigate within reasonable time

  • Provide resolution based on legal framework

61. YOUR AGREEMENT

By:

  • Visiting our website

  • Interacting with our platform

  • Purchasing products

  • Requesting services

  • Submitting forms

  • Contacting support

  • Engaging through WhatsApp/social media

You confirm that you have:
✅ Read this Privacy Policy
✅ Understood the contents
✅ Agreed to the terms

If you disagree, kindly discontinue usage.

62. POLICY CONCLUSION

This Privacy Policy reflects our commitment to:

  • Transparency

  • Data safety

  • Fair practices

  • Customer respect

We continuously improve our procedures to ensure:

  • Secure handling of personal data

  • Minimal data collection

  • Lawful processing

  • Strong safeguards

Your trust in OneSphere Enterprises is valued.
We strive to deliver reliable, secure, and ethical service at every step — particularly while handling your data.

If you have concerns, please contact us — we are here to listen and support.

Thank you for choosing
OneSphere Enterprises
— Your Reliable Partner for POS Solutions, Installation, & Support.