TERMS & CONDITIONS

Last Updated: 31st October 2025

Welcome to OneSphere Enterprises (“Company,” “we,” “us,” or “our”).
These Terms & Conditions (“Terms”) govern your use of our website, products, and services, including the purchase, installation, maintenance, and support of Point-of-Sale (POS) systems, accessories, related hardware, software, and solutions (collectively, the “Services”).

By accessing our website, requesting a quotation, making a purchase, or using our Services, you agree to be bound by these Terms. If you do not agree, you must discontinue use immediately.

1. DEFINITIONS

  • “Customer,” “you,” “your” refers to any individual or business purchasing or using our Services.

  • “Products” refers to POS hardware, software, accessories, and related items.

  • “Services” refers to installation, consultancy, setup, support, maintenance, repairs, and related offerings.

  • “Website” refers to www.onesphere.co.in and associated pages.

  • “Agreement” refers collectively to these Terms & Conditions.

2. ACCEPTANCE OF TERMS

Use of our website and Services indicates automatic acceptance of these Terms.
You may be requested to sign agreements physically or electronically for additional services or custom implementations.

3. SCOPE OF SERVICES

We provide:

  • POS hardware equipment

  • POS software licenses

  • On-site and remote installation

  • Setup & configuration

  • Maintenance and troubleshooting

  • Warranty & repairs (as applicable)

  • Accessories & consumables

  • Networking & integration support

Custom solutions may require a separate service agreement.

4. ELIGIBILITY

You must:

  • Be at least 18 years old, and

  • Be legally capable of entering into contracts

Businesses must ensure that only authorized representatives engage with us.

5. ORDERS & PAYMENT

5.1 Order Acceptance

All orders are subject to:

  • Stock availability

  • Order verification

  • Final acceptance by OneSphere Enterprises

We reserve the right to refuse or cancel any order at our discretion.

5.2 Pricing

Pricing for Products and Services:

  • Is provided via quotation

  • May vary based on configuration

  • Excludes applicable government taxes unless specified

5.3 Payment Terms

Unless otherwise agreed:

  • Orders require 100% advance payment

  • Custom/enterprise projects may follow milestone payments

Non-payment may result in:

  • Installation delays

  • Suspension of support

  • Legal recovery action

5.4 Payment Modes

Accepted modes include:

  • UPI

  • Bank transfer

  • Online payment links

  • Cheque (upon clearance)

6. DELIVERY & INSTALLATION

Delivery timelines depend on:

  • Product availability

  • Customer location

  • Scheduled installation

We are not liable for delays caused by:

  • Courier/logistics partners

  • Natural events

  • Customer unpreparedness

  • Third-party vendors

Customers must ensure:

  • Electrical, network readiness

  • Required space for installation

  • Coordination with staff

7. TRAINING

Basic training is included with installation for:

  • Billing operations

  • POS interface usage

  • Receipt management

Advanced training or multi-location sessions may incur additional charges.

8. SOFTWARE LICENSE

Software provided by OneSphere Enterprises or third-party vendors is licensed, not sold.

You agree to:

  • Use the software only as permitted

  • Not copy, modify, reverse-engineer, or redistribute

  • Follow individual license agreements from software vendors

Cloud POS services may require:

  • Internet connectivity

  • Recurring subscription payments

Access may be suspended for non-payment.

9. WARRANTY

9.1 Hardware Warranty

Warranty coverage depends on brand and model.
Duration typically ranges from 6–36 months, subject to manufacturer terms.

Warranty will NOT apply in cases of:

  • Physical damage

  • Liquid spills

  • Mishandling or negligence

  • Unauthorized repair

  • Power surge/burn

  • Software corruption

9.2 Software Warranty

Software issues are resolved as per vendor policy.
Bugs, updates, or patches are subject to their schedule.

9.3 Warranty Claims

Customer must:

  • Report issues promptly

  • Share proof of purchase

  • Allow inspection

Decision to repair/replace rests solely with the manufacturer or OneSphere Enterprises.

10. SUPPORT & MAINTENANCE

We provide:

  • On-site support

  • Remote support

  • Phone/WhatsApp guidance

Response times may vary based on severity and location.

Support excludes:

  • Third-party software issues

  • Network problems

  • Hardware failure outside warranty

  • Customer-handled mishandling

Paid AMC (Annual Maintenance Contract) may be required post initial warranty/support.

11. CUSTOMER RESPONSIBILITIES

You agree to:

  • Provide accurate contact information

  • Maintain proper internet and networking

  • Use equipment responsibly

  • Prevent unauthorized access

  • Back up business data regularly

We are not liable for:

  • Data loss

  • Security breaches due to negligence

  • External integration failures

12. DATA & PRIVACY

We follow reasonable data protection standards.
Use of your information is governed by our Privacy Policy.

We may collect:

  • Business contact details

  • Device/service logs

  • Support communication history

We do NOT view or store sensitive business data unless required for troubleshooting.

13. RETURNS, REFUNDS & CANCELLATIONS

Due to the nature of hardware & software:

  • No refunds once product is delivered

  • Software licenses are non-refundable

  • Customized solutions are non-cancelable

  • Installation & service charges are non-refundable

Defective products will be handled via warranty.

14. LIMITATION OF LIABILITY

To the maximum extent permitted by law, OneSphere Enterprises is NOT liable for:

  • Loss of business revenue

  • Data loss

  • Financial damages

  • Indirect or incidental damages

Maximum liability shall not exceed the amount paid by customer for the specific product or service.

15. THEFT / DAMAGE / MISUSE

We are not responsible for:

  • Physical theft

  • Damage due to mishandling

  • Electrical issues

  • Viruses/malware

  • Improper maintenance

Customer bears full responsibility after installation.

16. WEBSITE USAGE

You agree not to:

  • Attempt unauthorized access

  • Harm or overload the website

  • Copy or scrape content without permission

All website content is property of OneSphere Enterprises.

17. INTELLECTUAL PROPERTY

All:

  • Logos

  • Website content

  • Documentation

  • Marketing material

are intellectual property of OneSphere Enterprises.

You may not:

  • Copy

  • Reproduce

  • Distribute

  • Modify

  • Resell

without written consent.

18. TERMINATION OF SERVICES

We may suspend or terminate services due to:

  • Misuse

  • Non-payment

  • Fraud

  • Violation of Terms

Outstanding balances must be cleared upon termination.

19. INDEMNIFICATION

You agree to indemnify and hold OneSphere Enterprises harmless against claims arising from:

  • Breach of Terms

  • Third-party disputes

  • Misuse of services

  • Violation of law

20. AMENDMENTS

We may update Terms at any time.
Updates will be posted on the website.
Continued use indicates acceptance.

21. GOVERNING LAW

These Terms are governed by the laws of India.
Any disputes fall under the jurisdiction of Rabkavi, Karnataka courts.

22. FORCE MAJEURE

We are not responsible for service delays caused by:

  • Natural disasters

  • Pandemic

  • Internet outages

  • War or unrest

  • External failures

23. CONTACT INFORMATION

For questions about these Terms, contact:

📩 Email: support@onesphere.co.in
📍 Rabkavi, Karnataka, India
🌐 Website: www.onesphere.co.in