Refund & Cancellation Policy

Last Updated: 31st October 2025

At OneSphere Enterprises, we aim to deliver reliable POS hardware, software, and IT support services. This Refund & Cancellation Policy describes how cancellations, returns, and refunds are handled for our products and services. By purchasing from us, you agree to the terms below.

1. Hardware Refund & Return Policy (POS, Printers, Scanners, Accessories)

1.1 Eligibility for Return

A return request may be accepted only if:

  • The product is unused, undamaged, and in its original condition

  • All accessories, manuals, cables, and packaging are intact

  • The request is raised within 7 days of delivery

1.2 Non-Returnable Items

The following items are NOT eligible for returns or refunds:

  • Opened POS software licenses

  • Activated cloud POS subscriptions

  • Installed hardware (terminal, scanner, printer)

  • Custom-configured or imported items

  • Items damaged due to misuse or electrical faults at the customer’s premises

1.3 Return Shipping

  • Customers are responsible for safely returning the product to our office.

  • Shipping charges are non-refundable.

  • If the item arrives damaged, incomplete, or tampered with, the return will be rejected.

1.4 Refund Processing

Once the returned item is inspected and approved:

  • Refunds are issued within 7–15 business days

  • Refunds may be made via bank transfer, UPI, or the original payment method

  • A restocking fee (10%–25%) may apply depending on item condition

2. Service Cancellation Policy (Installation, Setup, Networking, Repairs)

2.1 Before Service Begins

If you cancel a scheduled service:

  • More than 24 hours before the appointment: No cancellation fee

  • Within 24 hours of the appointment: ₹499–₹1499 cancellation fee may apply depending on service type

2.2 After Service Has Started

After on-site or remote work has begun:

  • Service charges are non-refundable

  • Travel and labor charges are billable even if the issue is unresolved due to customer-side limitations (power, internet, hardware damage, etc.)

3. AMC (Annual Maintenance Contract) Cancellation & Refunds

  • AMC packages are non-refundable once activated

  • No partial or prorated refunds will be issued

  • AMC cannot be transferred to another business or location

  • In cases where service cannot be delivered due to OneSphere Enterprises’ internal issues, we may offer extended service duration instead of refunds

4. Software License & Subscription Refunds

The following are non-refundable:

  • Cloud POS licenses

  • Billing software activation keys

  • Subscription renewals

  • Monthly/annual software plans

  • API integration charges

Once a license is activated or linked to a device, no cancellations or refunds are allowed.

5. Order Cancellation by OneSphere Enterprises

We reserve the right to cancel an order if:

  • Incorrect pricing or stock availability

  • Fraudulent or suspicious transactions

  • Customer refuses verification or documentation

  • Delivery location is outside our serviceable area

In such cases, a full refund will be issued.

6. Delay in Refund

If you haven’t received a refund:

  • Check your bank/UPI statement

  • Contact your bank or payment provider

  • If unresolved, contact us at the provided support email

7. Contact Information

For cancellations, returns, and refund support:
📧 Email: support@onesphere.co.in
📞 Phone: +91-9513912346
📍 Location: Rabkavi-Banahatti, Karnataka

8. GOVERNING LAW

This Refund & Cancellation Policy is governed by the laws of India.
Legal disputes are subject to the exclusive jurisdiction of the courts in Rabkavi, Karnataka.